POLYWOOD Report an Order Issue Form

Please submit only one form per order. Submitting multiple requests for the same order or for each product can delay our response time. If you have multiple issues with the same order, include all the details in a single submission.

Your Name*

First NameLast Name

Your Email*

example@example.com

Your Phone Number*

Please enter a valid phone number.

What's not looking right on your order?*

If you need replacement hardware for your POLYWOOD furniture, such as nuts, bolts, or screws, we’ve made the process simple. Using your product's serial number, you can request a free replacement hardware pack directly through our self-service portal.

Order Number

Item SKU(s) (Model Number)

Separate multiple SKU numbers with a comma (,).

Where can I find the model number (SKU) for my furniture?

You can find the model number (also referred to as the SKU) in the following places:

In your order confirmation email
On the My Orders section in your account dashboard
By searching for the product using our Product Search page

Serial Number(s)

Separate multiple Serial Numbers with a comma (,).

Where can I find my serial number?

POLYWOOD products have a sticker with a bar code and serial number. For furniture, this number is usually found under the seat or on a leg. For cushions and pillows, the serial number is on the sewn-in tag.
Learn more

Serial Number

I don't have my serial number

For security and verification, please enter the street address and zip/postal code where your order was shipped.

Original Shipping Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

What is missing from your order?*

Hardware (example: A, B, C), Item or Part description

Please describe the issue you're experiencing with your furniture:*

Damage, defects or assembly description

Tag

Placeholder

Request Topic

Jotform Tag

Upload Images

This is required when reporting Assembly issues, Filing a Warranty Claim, or Incorrect Product is received.